BBS Telephone system Guide de l'utilisateur

Version 2.0 Single Line TelephoneUser’s Guide111001101001011101010100111010001010110101001011100110100101110101010011101000101011010100101010101101010

iv Table of ContentsContentsSLT.book Page iv Friday, September 10, 1999 2:57 PM

1 - 1*H WWLQJ 6WDUW HG 1This chapter presents step-by-step information to help you set up and use a single line telephone with the Plexus Telephone S

1 - 2 Gathering InformationGetting Started1*DWKHULQJ,QIRUPDWLRQThe first thing you do with your single line telephone is identify your office m

Setting Up Your Single Line Phone 1 - 3Getting Started1A user group ID is the unique ID that identifies a number of users who work in the same are

1 - 4 Setting Up Your Single Line PhoneGetting Started1Reset Extension PortYou need to reset an extension port if a Plexus Key Telephone was pre

Setting Up Your Single Line Phone 1 - 5Getting Started1Using Do Not Disturb (DND)DND allows a user to prevent all internal and external calls from

1 - 6 Setting Up Voice MailGetting Started16HWWLQJ8S 9RLFH0DLOThis section is applicable only if your Plexus system has Voice Mail capability

Setting Up Voice Mail 1 - 7Getting Started14Enter your password, if applicable.From a Remote SiteTo check your messages from a remote site:1Dial t

1 - 8 Using the Mailbox MenuGetting Started18VLQJWKH0DLOER[0HQXOnce you log into your voice mailbox, you have the following menu options. Mai

Changing Mailbox Settings 1 - 9Getting Started1&KDQJLQJ0DLOER[6HWWLQJVYour voice mailbox can do more than just store and play messages. It o

2Plexus, Plexus Key Telephone, PVT-30D, and PDT-30D Digital are registered product names used by BBS Telecom. All other copyrights and trademarks used

1 - 10 Setting User ParametersGetting Started16HWWLQJ8VHU3DUDPHWHUVRecording a Personal GreetingThe Plexus system allows you to invoke two sep

Setting User Parameters 1 - 11Getting Started1Recording Your NameThis parameter allows you to record your name. Your name recording is used in the

1 - 12 Receiving and Sending MessagesGetting Started16Press 1 to accept.7Press # to return to the main menu or hang up to exit.5HFHLYLQJDQG6HQ

Receiving and Sending Messages 1 - 13Getting Started1To deactivate the message waiting indicator:1Pick up the handset.2Press ∗ 50 + User ID.Listen

1 - 14 Receiving and Sending MessagesGetting Started1Leaving a MessageThe Plexus system offers multiple ways to leave a message for another user

Receiving and Sending Messages 1 - 15Getting Started14Record your message.5Hang up to end the call or press # to select a message characteristic,

1 - 16 Receiving and Sending MessagesGetting Started13Follow the voice mail prompts to leave the message.Transferring Calls to a MailboxTo trans

Placing Calls 1 - 17Getting Started13ODFLQJ&DOOVPlacing calls on the single line telephone is similar to placing calls on other phone systems

1 - 18 Placing CallsGetting Started1Placing an External CallTo place an external call:1Lift the handset to get dial tone.Check with your office

Placing Calls on Hold 1 - 19Getting Started13ODFLQJ&DOOVRQ+ROGPlexus system provides several ways to place and retrieve a caller on hold.

Introduction 1Welcome,QWURGXFWLR QGreetings from BBS Telecom, the manufacturer of your Plexus Telephone System. We’re grateful for the opportunity to

1 - 20 Placing Calls on HoldGetting Started1❏ To retrieve a parked call using the recipient’s User ID: Press ∗ 05 + User ID.❏ To recall the firs

Transferring Calls 1 - 21Getting Started17UDQVIHUULQJ&DOOVThe Plexus system offers more than one way to transfer calls. The two most commonly

1 - 22 Transferring CallsGetting Started1If you regularly perform unsupervised transfers, talk to your system administrator about Transfer Recal

Summary 1 - 23Getting Started16XPPDU\Now you’ve completed “Getting Started” and know the basics of using the Plexus Telephone System with your sin

1 - 24 SummaryGetting Started1Toll Restrictions Save money on unauthorized phone calls by restricting users and groups from placing calls, such

2 - 1(YHU\GD\)HDWXUHV 2Chapter 2 describes those phone and voice mail features of the Plexus Telephone System that you can use with a single line tel

2 - 2 Everyday Features2Plexus System FeaturesThe Plexus System provides many features that you’ll want to use daily. This section provides informatio

2 - 3Everyday Features2∗11Do-Not-Disturb (DND) - Activate∗12DND Override∗17Transfer caller to hold queue∗18Call Back∗19Call Back-Cancel∗22Hands-Free

2 - 4 Call BackEveryday Features2&DOO%DFNIf you receive busy tone when accessing an outside line, calling another user, or calling a telephone n

Call Park 2 - 5Everyday Features2&DOO3DUNThe Call Park feature works in a similar manner to placing a call on hold. Call Park places the caller

2 About this user’s guide❏ Chapter 2, “Everyday Features,” which provides in-depth information on the most commonly used features of the Plexus Teleph

2 - 6 Call PickupEveryday Features2&DOO3LFNXSPower User AlertWith the Universal Answer privilege, you can pickup calls outside of your group. Yo

Call Waiting 2 - 7Everyday Features22Enter ∗ 08 + User ID of the person whose call you are picking up.3Answer the call normally.Group SpecificTo pick

2 - 8 ConferenceEveryday Features2To deactivate Call Waiting:1Pick up the handset.2Press ∗ 70.With Call Waiting activated, calls never automatically

Conference 2 - 9Everyday Features2Establishing a Conference CallTo establish a conference call with the first user on the phone:1Press FLASH.2The cal

2 - 10 Do Not Disturb (DND)Everyday Features2'R1RW'LVWXUE'1'Do-Not-Disturb (DND) mode allows you to prevent calls from reach

Flash 2 - 11Everyday Features2NoteDND Override privileges are granted by the system administrator.)ODVKThe FLASH is used to signal the Plexus system

2 - 12 Hands-Free CallingEveryday Features2+DQGV)UHH&DOOLQJThe Hands-Free Call feature allows you to place calls to other user’s in such a way

Hold 2 - 13Everyday Features2+ROGThe Plexus System supports three types of Hold: System Hold, Exclusive Hold, and Consult. Users can choose to place

2 - 14 PagingEveryday Features2Exclusive HoldExclusive Hold is a private hold that allows you to place a call on hold in such a way that only you can

Paging 2 - 15Everyday Features2❏ ALL-Points: Broadcasts through all available key telephone speakers and through an external amplification device.No

About this user’s guide 3System Administrator is the authorized Plexus technician that configures your Plexus system.Conventions Used in This GuideIn

2 - 16 PagingEveryday Features23Speak clearly into the handset.4Hang up to disconnect.ExternalTo broadcast a page through an external amplification d

Redial 2 - 17Everyday Features2Answer PageAnswer Page enables you to quickly respond to system pages. Upon issuing the Answer Page code, the system

2 - 18 Speed DialEveryday Features26SHHG'LDOSystem Speed DialSeveral speed dial numbers can be stored in the Plexus Telephone system by the off

Transfer 2 - 19Everyday Features27UDQVIHUCall Transfer allows calls to be transferred from one user to another user, user group, or voice mailbox. Th

2 - 20 TransferEveryday Features26Ask the caller if they want to access the user’s voice mailbox, wait, or hold while you page.7Choose one of the tra

Transfer 2 - 21Everyday Features2Unsupervised TransferTip:If you regularly transfer calls using Unsupervised Transfer, you may want to ask your offic

2 - 22 Using Voice Mail OptionsEveryday Features2Voice Mail FeaturesYour Plexus Telephone Voice Mail system provides many Voice Mail features that yo

Using Voice Mail Options 2 - 23Everyday Features2Copy and TransferThe Copy and Transfer option allows you to place a copy or transfer the current mes

2 - 24 Using Voice Mail OptionsEveryday Features2To copy or transfer messages:1Access your voice mailbox.2 Press 1 to listen to your messages.3 Press

Using Voice Mail Options 2 - 25Everyday Features2If you are copying a message:1Enter the User ID or single-digit distribution group number + #.2Press

4 About this user’s guideSLT.book Page 4 Friday, September 10, 1999 2:57 PM

2 - 26 Using Voice Mail OptionsEveryday Features2Activate Date and Time StampThis parameter allows you to hear the date and time associated with each

Change Mailbox Settings Menu 2 - 27Everyday Features2You also can press 7 to rewind the message 3 seconds or press 8 to pause. This returns the playb

2 - 28 Select LanguageEveryday Features26HOHFW /DQJXDJHCheck with your office manager to see if you have the Select Language feature activated.Selec

Select Greeting 2 - 29Everyday Features2Press any other key to retain the old password.6HOHFW *UHHWLQJThis parameter allows you to select the active

2 - 30 Select GreetingEveryday Features25Press 1 to record a new greeting or press any key to return to the main menu.6Press # after recording your g

Select Greeting 2 - 31Everyday Features2Record Your NameThis parameter allows you to record your name. The recording of your name is used in the comp

2 - 32 Select GreetingEveryday Features2SLT.book Page 32 Friday, September 10, 1999 2:57 PM

Index 1Index,Aaccept a waiting call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 8access the mailbox parameter menu . . .

2 IndexIndex,Ddate and time associated with each message . . . . . . . . . . . . . . . . 2 - 26distinctive rings . . . . . . . . . . . . . . . . . .

Index 3Index,Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 - 17leave a message for another user . . . .

Table of Contents iContents Getting StartedGathering Information . . . . . . . . . . . . . . . . . . . . . . 1 - 2Setting Up Your Single Line Phon

4 IndexIndex,Rrecord an alternative mailbox greeting . . . . . . . . . . . . . . . . . . . . . 2 - 30redial the last number dialed . . . . . . . . .

ii Table of ContentsContentsConference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 8Establishing a Conference Call . . . . .

Table of Contents iiiContentsVoice Mail Features Using Voice Mail Options . . . . . . . . . . . . . . . . . . 2 - 22Copy and Transfer . . . . .